Online Orders / Internetordrar

 

Welcome to the world of fast and convenient online shopping. You're only a few clicks away from having a parcel bursting with stationery love delivered to you anywhere in the world.

 

Here's a few things to keep in mind when shopping online with us.

 

What if I'm having trouble ordering online?

Please call Head Office on +613 9645 6346 between 9am - 5pm (AEST) Monday - Friday, and our Customer Service team will be more than happy to take a phone order for you.

 

I don't want to provide my credit card details online.

Buying online with kikki.K is safe and secure however we do appreciate that some people prefer to pay over the phone. Call us at Head Office on +613 9645 6346 and a member from our Customer Service team will happily take your payment details over the phone.

 

You can also print your shopping bag or wishlist page and fax your order to +613 9645 6932 or mail it to:

kikki.K Global Headquarters
PO Box 107
Albert Park VIC 3206
AUSTRALIA

 

Do you ship overseas?

We sure do! By ordering online, we can have your desired products shipped to you anywhere in the world. Check out our page about our flat rate international shipping costs.
 

Order Confirmation

We ask that you review your order carefully prior to submission, as it cannot be modified once submitted. You will receive an order confirmation at the conclusion of your order, as well as an email that summarises your order number and order total.

 

Order Status

If you placed your order through a password-protected online account, you may check the status of your order at any time by clicking on 'My Account', signing in and viewing the 'Status' column of your order. If you shopped as a 'Guest', please contact us to check the status for your order by calling: +61 3 9645 6346 from 9am - 5pm AEDST, or emailing us at info@kikki-k.com.

 

Secure Shopping

Orders placed on our site are encrypted using SSL* technology, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call +61 3 9645 6346 from 9am - 5pm AEDST and place your order over the phone. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.


*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

 

Credit Card Details

To ensure customer security, no credit card number is ever stored in our system. Your credit card details will be passed to the payment gateway as soon as they have been collected.

 

Payments & Gift Cards

We accept the following methods of payment: Visa, MasterCard, American Express (coming soon), Paypal and kikki.K gift cards (coming soon). Items are charged to your credit card when your order is placed. The information on your credit card will not be used for any other purpose.

 

Pricing

We make every attempt to have consistent pricing throughout our website, catalogues and stores. Most kikki.K products displayed on the website are available in kikki.K stores in Australia, New Zealand & Singapore while stocks last. In some cases, web merchandise may not be available in kikki.K stores. Stores may also have different prices or promotional events at different times. Sale prices on the website may be Internet-only specials and may not reflect the pricing of kikki.K stores. Please call us on +613 9645 6346 from 9am - 5pm AEDST if you have any questions about pricing.