Returns Policy / returer och byten
We want you to be totally happy with any purchases from kikki.K and we pride ourselves on working hard to ensure that you remain a satisfied customer of ours.
We ask that you review your order carefully prior to submission, as it cannot be modified once submitted. Please choose carefully, refunds are not provided for change of mind. We are happy to exchange or provide a credit note within two weeks of purchase on presentation of a receipt.
In compliance with the Trade Practices Act, we will happily provide a refund if the products you purchased are:
- faulty or damaged in transit
- significantly different to those shown or described to you
- not doing what they’re supposed to do
Any items that are faulty, were damaged in transit or were not as ordered can be returned within two weeks of purchase but will not be accepted unless accompanied by a copy of the purchase receipt and a completed Return Form.
You can print off a Return Form to fill-in, or call us and we'll send you one. We will also need a copy of your receipt. Where a refund is requested and approved, we will credit your original method of payment with the price of the returned goods, excluding delivery (unless goods were faulty, damaged in transit or not as ordered).
How do I return/exchange a product?
To return a product you should carefully package it up, enclose a completed Return Form with a copy of your receipt attached, affix the correct postage and send it to:
PO Box 107
Albert Park VIC 3206