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    Need Help?

    1. Have a look in our Frequently Asked Questions to see if we have an answer for your question there.
    2. If you can't find an answer, give us a call on +61 3 9645 6346 or email us
    3. For Create with kikki.K (Digital Photo Keepsakes) Customer Service call +61 3 9999 1109 or fill out our online contact form

Problems

  1. What do I do if I want a refund or exchange on a kikki.K product?

    Products purchased in store:  Please choose carefully, refunds are not provided for change of mind. We are happy to exchange or provide a credit note within two weeks of purchase on presentation of a receipt, and if products are in perfect original condition.

    Products purchased online: To return a product you should carefully package it up, enclose a completed Return Form with a copy of your receipt attached, affix the correct postage and send it to:

    kikki.K Returns
    PO Box 107
    Albert Park VIC 3206


    Damaged/faulty products:  If a kikki.K product is found to be faulty, please feel free to return to the kikki.K store where you purchased it from. Please take along your receipt and staff will be able to assist you with an exchange or refund. If you made an online order, please phone Head Office on +61 3 9645 6346, or email info@kikki-k.com and a member of our Customer Service team will be able to help you.

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More Help

Can't find an answer to your question and desperately need an answer, pronto? Please email us or call us on +61 3 9645 6346.