Shipping to USA
*Free standard shipping for orders over $150 USD (subtotal, excluding shipping costs).
**Standard shipping for $9.95 USD. All orders are dispatched from Singapore. During sale and holiday periods, delivery may take longer than the estimated timeframes above. Please enter the billing and shipping address in English to avoid delays with your order.
Please note that in accordance with export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.
If you have any questions about delivery, take a look at our FAQ below or contact us.
Do you ship internationally?
Yes. Please visit our US, UK, Sweden, Hong Kong, New Zealand, Singapore or Worldwide stores for tailored shipping rates, faster delivery and local currency.
Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.
When I log into my account, my order says ‘processing’. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch.
How long does it take to process an order?
Once your order has been placed it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods.
My order is ‘complete’ when I log into my account, but I still haven’t received my parcel. Why?
When your order is ‘complete’, it means your order is being scheduled for dispatch from our warehouse. You should also receive an email notification letting you know your order is on it’s way.
How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the DHL website here. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Do I need to be home to sign for my parcel?
Yes. We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address (no PO Box addresses) to make sure someone is available.
Can I change my shipping address?
If your order has not yet been dispatched, please call us on +61 3 9645 6346 or email us at firstname.lastname@example.org with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
If you have any further questions about USA delivery please feel to contact us.