Shipping & Delivery / frakt och leverans
Delivery times and costs will differ depending on whether you choose to purchase Standard or Express delivery. Please note the delivery times are calculated on business days (Monday - Friday excluding public holidays). kikki.K charges flat shipping rates, as listed below.
Free shipping for orders over $50
(Excludes Create with kikki.K orders. Visit create.kikki-k.com for shipping details)
STANDARD (3-5 BUSINESS DAYS): $9.95 (AUD)
Australian orders are sent via Australia Post. Delivery times are usually 3-5 business days from the time of order. Whilst most domestic orders are received within 3-5 days, please allow up to 7 business days for standard delivery, depending upon the time of purchase and your delivery address.
EXPRESS (1-2 BUSINESS DAYS): $14.95 (AUD)
Express delivery times are usually 1-2 business days from time of order. Whilst most express orders are received within 1-2 days, please allow up to 4 business days, depending on the time of purchase and your delivery address.
Please note: All orders are sent from Melbourne, Australia. During sale periods, delivery may take longer than the estimated timeframes above. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. To find out more about postage to your state, click here.
If you have any questions about delivery, take a look at our FAQ below or contact us.
Do you ship internationally?
Yes. Please visit our New Zealand, Singapore or Worldwide stores to shop from outside Australia.
Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.
When I log into my account, my order says ‘processing’. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch.
How long does it take to process an order?
If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods. We’d recommend allowing 1-2 business days from placing your order.
My order is ‘complete’ when I log into my account, but I still haven’t received my parcel. Why?
When your order is ‘complete’, it means your order is being scheduled for dispatch from our warehouse. You should also receive an email notification letting you know your order is on it’s way.
How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Do I need to be home to sign for my parcel?
Yes. We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.
Can I change my shipping address?
If your order has not yet been dispatched, please call us on +61 3 9645 6346 or email us at firstname.lastname@example.org with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
If you have any further questions about Australian delivery please feel to contact us.