Returns Policy / returer och byten
Thanks for shopping with us; we know you’ll enjoy your bit of kikki.K love. If you do change your mind about the products you have purchased from us, we will happily exchange your products subject to the following conditions:
1. Items must be returned within 30 days of purchase with the original receipt or other proof of purchase;
2. You must provide your name, phone number and address;
3. The returned items must not be a gift card;
4. The returned items must be unused, with original tags/labels attached.
If you do not have the original receipt or proof of purchase, we will happily exchange or provide a gift voucher valued at its current retail price, as long as the purchase meets the above criteria.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the item in original condition.
If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time.
We are committed to providing you with the best customer experience, every time and look forward to welcoming you back soon.
How do I return/exchange a product?
To return a product you should carefully package it up, enclose a completed Return Form with a copy of your receipt attached, affix the correct postage and send it to:
C/O Quantium Solutions Pte Ltd
103 Defu Lane 10
Please note that for faulty products or products not living up to your expectations, please contact our Customer Service Team to find the most suitable solution.