If you change your mind about a product you've purchased from us, you're welcome to return it for an exchange or refund (excluding the shipping costs).
1. Carefully package the product up with a copy of the receipt.
3. Send to: kikki.K Returns
c/o Quantium Solutions Pte Ltd
37 Greenwich Drive,
Block A, Level 2,
4. The purchase price (excluding shipping charges) will be refunded to you using the original payment method once we have received the item in original condition.
Exchanges via post are currently not available. Returns via post to the above address will receive a refund unless a Gift Voucher (see below) is specified.
If you would like a different product, simply place a new order.
You can exchange a product or your online order for a Gift Voucher. Select the option on the Returns Form
or contact our Customer Experience
CONDITIONS OF REFUND/EXCHANGE
- Item is returned within 30 days of purchase.
- The original receipt or proof of purchase is provided.
- The returned item is unused with original packaging.
- Returned item is not a Gift Voucher.
If you do not have the original receipt or proof of purchase, we will happily exchange or provide a gift voucher valued at its current retail price, as long as the purchase meets the above criteria.
If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time.
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