What is changing? Why are we making this change?
Our global website (ROW – Rest of World) will be encompassing Hong Kong by no later than the end of August. Rest assured, your shopping experience will remain largely the same with some further improvements –such as a new website design and better functionality.There is no change to your loyalty member status in our local Hong Kong stores. As a Gold kikki.K VIP lover you will continue to enjoy the same rewards and benefits.
How does this benefit me?
Your transactional shopping experience will remain largely the same, aside from purchasing products in your local currency. Purchases will be made in USD. We’re very excited to also be bringing you a completely revamped website design and new functionality to make your shopping experience even more enjoyable. We hope you love it as much as we do! There is no change to your loyalty member status in our local Hong Kong stores. As a Gold kikki.K VIP lover you will continue to enjoy the same rewards and benefits.
How will my card be charged?
Your card will be charged in USD
What do I do with my giftcard?
Your current HKD giftcard is still redeemable in stores. Please contact the Guest Experience Team at firstname.lastname@example.org and we will re-issue your giftcard in USD for the equivalent value if you wish redeem online. Need further assistance? Contact our Guest Experience Team at email@example.com.
How long will it take to receive my package now?
Your parcel of kikki.K love will be sent from the same location and there is no change to your shipping experience.
Will I be charged VAT & Duties?
VAT & Duties are not included in the total of your order. These will be charged separately based on the country you are shipping to and your local regulations.