Frequently Asked Questions
Check our FAQs section below for quick answers to any questions you may have. Can’t find the answer you’re looking for? Please chat to our friendly customer experience team.
Orders
We aim to to dispatch most orders within 2 business days in non-peak periods. For orders containing monogrammed items please allow up to 7 business days for your order to be dispatched. All orders are dispatched from Melbourne, Australia. During sale and holiday periods, delivery may take longer than the estimated time frames above.
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post or DHL with your tracking information which you can use to follow your parcel’s journey. If your order is shipping to Australia, you can track your parcel on the Australia Post website and you will also be sent updates about your delivery via Australia Post. If your order is shipping internationally, you can track your parcel on the DHL website and will be sent updates about your delivery from DHL. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Unfortunately, we are unable to change or cancel your order once it is placed. Delivery address changes can be made via Australia Post as long as the order is still in transit. Please visit MyPost to use the tracking service to redirect your parcel.
Please contact our Customer Care team in the event you have received the wrong order.
During popular sales and promotions: We will endeavour to meet our normal delivery timeframe however during popular sales and promotions we may experience delays. International delivery customs delay: Customs inspections may result in additional delivery delays.
If for some reason you receive a faulty item within your order please do not hesitate to contact our Customer Care team for assistance.
Monogramming
Add 1-3 characters to your monogrammed product for AU $9.99 / NZ $12.99. Add 4-5 characters to your monogrammed product for AU $15.99 / NZ $19.99.
We offer a wide range of leather and paper products for monogramming. To view the collection, visit the Personalisation section of our website. Please note some packaging may need to be removed when monogramming items. In ensuring each of our products are a true representation of our brand purpose and values, we monitor all monogramming requests and will notify you if we are not able to process your order accordingly.
Our extensive range of monogramming products have been carefully selected to ensure our personalisation service offers premium quality, beautiful and functional pieces that can all withstand the stamping process involved in monogramming. Should you have any further questions about our personalisation service product offering, please let one of our friendly Team Members know.
You can have up to five characters monogrammed on majority of our products. On some of our smaller products only three characters can be monogrammed. Please note this may change depending on the letter size. The punctuation marks available for monogramming are # + & ! . - =
Monogramming is available in gold, silver, rose gold, white and black foiling and blind emboss in most cases.
Blind emboss means that no foil is used. The monogramming will be pressed into the leather but not coloured.
In most cases, monogramming will be positioned on the bottom right hand side of the product with a few exceptions: Pencil case: monogramming will be positioned on the bottom left hand side of the product. Key ring: monogramming will be positioned in the centre of the product. Items with patterns on the front: monogramming will be positioned on the inside of the product.
The process of monogramming one of our beautiful products means that desired foiling colour is applied using extreme heat to emboss and stamp the leather. The entire process is completed by hand which means each product is carefully attended to by one of our monogramming experts. Due to this process, each monogrammed product may slightly vary in appearance.
Orders containing monogrammed products will require an additional 1-2 business days for dispatch and delivery. In stores during peak periods, please allow 24 hours for your item to be monogrammed.
The beauty of the monogramming is that once an item is personalised it is created and marked especially for you! This means that we are unable to accept exchanges or refunds if you change your mind about your purchase.
The monogramming process is initiated immediately once an order has been placed. For any immediate monogramming product changes please contact info@kikki-k.com to check the status of your order.
The entire monogramming process is completed by hand which means each product is carefully attended to by one of our monogramming experts. In saying this, there may be some slight irregularities throughout the process that make each product so uniquely different. If you believe the actual product you have had monogrammed is faulty, please contact our Customer Care team at customercare@kikki-k.com for more information.
Member Benefits
Create an account or sign up to our mailing list to become a kikki.K Member. As a kikki.K member, we’ll treat you to special benefits and keep you up to date on all of the latest kikki.K products and news! Member Benefits: - Receive a 15% off Welcome Voucher in your inbox - Enjoy a surprise gift on your birthday - First access to sale preview and promotions - Exclusive access to VIP nights and special events - Receive a gift each year on the anniversary of your membership
You’ll need to create an online account under the email you've signed up with. You’ll then be able to look at your order history, update your account details and more.
You can redeem your membership perks in store or online. Simply show our friendly store staff your Welcome, Birthday, or Anniversary voucher to redeem in store. To redeem online, apply the promo code at checkout.
Shopping Online
You can shop online with us and pay with credit card, Afterpay, or Paypal.
Gift Cards & eGift Cards
You can buy an e-Gift Card online from kikki-k.com/au. e-Gift Cards are able to be redeemed online or at any kikki.K store in Australia. We are unfortunately currently unable to offer e-Gift Cards to customers shopping online from New Zealand. If you are looking to purchase a gift card for someone special, please visit your closest kikki.K store in New Zealand.
You can visit any of our kikki.K stores and ask to purchase a physical gift card. Physical gift cards are redeemable online and in-store.
Please contact our Customer Care team if you are having difficulty redeeming a gift card online. We are currently unable to redeem gift cards purchased in New Zealand stores or our New Zealand website. If you have are a New Zealand customer and are not located near a store, please contact our Customer Care team to assist you in finding a solution.