SHIPPING AND DELIVERY

A message for our wonderful kikki.K guests:


After the year we’ve had, we know just how much all of our kikki.K family deserve a memorable festive season.

To help take some of the stress out of your celebration planning and gift shopping, we are temporarily sending all orders via Express Shipping, at no extra cost to you.


CHRISTMAS DELIVERY


We recommend shopping early to ensure you receive your parcel of goodies before Christmas. 

Please place your order by the below dates for Christmas delivery in your location:


AUSTRALIA

DESTINATION PLACE ORDER BY
VIC, NSW, ACT, SA, QLD, TAS  11:59PM 13th December 2021
WA 11:59PM 9th December 2021
NT 11:59PM 7th December 2021


INTERNATIONAL

DESTINATION PLACE ORDER BY
New Zealand 11:59PM 29th November 2021
Singapore 11:59PM 29th November 2021

*Delivery to regional, remote, and international locations may take longer than expected. We encourage you to shop early to guarantee timely delivery.


DISPATCH UPDATE

In non-peak periods, most orders are dispatched within 2 business days and orders containing monogrammed products will require up to 7 business days to be dispatched. 

We are currently experiencing a high volume of orders, and as a result your order may be dispatched between 2 – 7 business days from the time it was placed. We thank you for your patience.

Please note: All orders are dispatched from Melbourne, Australia. During sale and holiday periods, delivery may take longer than the estimated time frames above.

SHIPPING AND DELIVERY

AUSTRALIA

  • FREE EXPRESS SHIPPING on all orders over AUD$70.00*
  • AUD$9.95 Shipping Fee on orders under AUD$70.00
  • Standard Shipping currently unavailable

NEW ZEALAND

  • FREE EXPRESS SHIPPING on all orders over NZD $200.00*
  • NZD$19.95 Shipping Fee on all orders under NZD $200.00
  • Standard Shipping currently unavailable

SINGAPORE

  • FREE EXPRESS SHIPPING on all orders over SGD$200.00*
  • SGD$29.95 Shipping Fee on all orders under SGD $200.00
  • Standard Shipping currently unavailable

*Excludes bulky items. Orders containing items classified as bulky or fragile incur a flat shipping fee of AUD $24.95 and are not eligible for free shipping promotions

DELIVERY

Please use the below chart to determine your local area's delivery times once your order has been dispatched, for more information please check the Australia Post website here.

DESTINATION EXPRESS
VIC 2-7 business days
NSW, ACT, QLD 2-4 business days
SA, Tasmania 5-3 business days
WA 3-4 business days
NT 4-6 business days
Tasmania and Darwin City 4-7 business days

*Delivery times provided are indicative, and may fluctuate

FAQ

Do you ship internationally?

Yes. We currently deliver to addresses in Australia, New Zealand, and Singapore. Unfortunately, we are currently unable to deliver to addresses located outside of those regions. For our valued guests located outside of AU, NZ, and SG, please know that we are working hard on being able to once again deliver kikki.K to your doorstep. Stay tuned on our emails and social media for updates.

 

Can I enter my address in a language other than English?

We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.

 

When I log into my account, my order says ‘processing’. What does this mean?

This means we’re busy packaging your order and preparing it for dispatch. Most orders are dispatched within 2-7 business days.

How long does it take to process an order?

Once your order has been placed it may take between 2 - 7 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow up to 2 business days for your order to be processed and dispatched. Please allow up to 7 business days for dispatch of all monogramming orders.

 

Please note this can take longer during sale or busy periods.

 

How can I track my order?

When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here and you will also be sent updates about your delivery via Australia Post. Please allow up to 24 hours from receiving the dispatch email for your tracking information.

 

Do I need to be home to receive my parcel?

If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Australia Post collection point to sign for, click here to find your local Australia Post collection point. Unfortunately we cannot be held responsible for any lost or stolen parcels.

 

Can I change my shipping address?

If your order has not yet been dispatched, please call us on +61 3 9645 6346 or submit a query here with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.

If you have any further questions about Australian delivery please feel to Contact Us.