SHIPPING AND DELIVERY
In non-peak periods, most orders are dispatched within 2 business days and orders containing monogrammed products will require up to 7 business days to be dispatched.
Please note: All orders are dispatched from Melbourne, Australia. During sale and holiday periods, delivery may take longer than the estimated time frames above.
- FREE SHIPPING on all orders over AUD$70.00*
- AUD$9.95 Shipping Fee on orders under AUD$70.00
- FREE SHIPPING on all orders over AUD$200.00*
- AUD$29.95 Shipping Fee on all orders under AUD $200.00
- It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed.
*Excludes bulky items. Orders containing items classified as bulky or fragile incur a flat shipping fee of AUD $24.95 and are not eligible for free shipping promotions.
Please use the below chart to determine your local area's delivery times once your order has been dispatched, for more information please check the Australia Post website here.
|VIC||4-7 business days|
|NSW||5-8 business days|
|SA, QLD||6-8 business days|
|TAS||6 - 9 business days|
|ACT||5 - 7 business days|
|WA||11 - 14 business days|
|NT||9-12 business days|
*Delivery times provided are indicative, and may fluctuate
Customs Duties and Taxes
Delivery Cost does not include any applicable import taxes and customs duties for your order. You are responsible for the payment of any applicable taxes and duties for your order. In compliance with Australian export regulations, we must declare the exact value of all products ordered and mark them dutiable as "merchandise". The law prohibits us from marking any order as a "gift" even if you are placing an order with the intention of sending a gift to a recipient. Please check with your country's customs service for further information. Customs inspections may result in Delivery Estimate delays.
Do you ship internationally?
Yes. We currently deliver to addresses in Australia, New Zealand, and Singapore, Bahrain, Belgium, Brunei, Canada, China, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Netherlands, Norway, Oman, Portugal, Qatar, Saudi Arabia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates, United Kingdom and USA.
Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.
When I log into my account, my order says ‘processing’. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch. Most orders are dispatched within 2-7 business days.
How long does it take to process an order?
Once your order has been placed it may take between 2 - 7 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow an additional 2 business days for your order to be processed and dispatched. Please allow up to 7 business days for dispatch of all monogramming orders.
Please note this can take longer during sale or busy periods.
How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here and you will also be sent updates about your delivery via Australia Post. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Do I need to be home to receive my parcel?
If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Australia Post collection point to sign for, click here to find your local Australia Post collection point. Unfortunately we cannot be held responsible for any lost or stolen parcels.
Can I change my shipping address?
If your order has not yet been dispatched, please call us on +61 3 9626 9521 or submit a query here with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
If you have any further questions about delivery please feel to Contact Us.