SHIPPING AND DELIVERY

We are currently experiencing processing and delivery delays.
Click here for our most up to date information on shipping and delivery times.


DISPATCH UPDATE

In non-peak periods, most orders are dispatched within 2 business days and orders containing monogrammed products will require up to 4 business days to be dispatched.

Please note: All Australian orders are dispatched from Melbourne, Australia. During sale and holiday periods, delivery may take longer than the estimated time frames above.

SHIPPING AND DELIVERY

AUSTRALIA

  • - FREE SHIPPING on all orders over AUD$70.00
  • - AUD$9.95 Shipping Fee on orders under AUD$70.00
  • - Express Shipping currently unavailable

NEW ZEALAND

  • - AUD$19.95 Shipping Fee on all orders
  • - Express Shipping currently unavailable

ALL OTHER INTERNATIONAL REGIONS

  • - AUD$30.00 Shipping Fee on all orders
  • - Express Shipping currently unavailable

DELIVERY

Please use the below chart to determine your local area's delivery times once your order has been dispatched, for more information please check the Australia Post website here.

DESTINATION STANDARD
Melbourne, Sydney and Adelaide Metro 1-2 business days
Brisbane Metro 2 business days
Perth Metro 5 business days
SA Country and ACT 2-4 business days
NSW Country 4-6 business days
Tasmania and Darwin City 4-7 business days
Vic Country 3-5 business days
QLD and WA Country 7-9 business days

FAQ

Do you ship internationally?

Yes. Please visit our United States, United Kingdom, New Zealand, Singapore or Worldwide stores to shop from outside Australia. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed.

Can I enter my address in a language other than English?

We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.

When I log into my account, my order says ‘processing’. What does this mean?

This means we’re busy packaging your order and preparing it for dispatch. Most orders are dispatched within 2 business days.

How long does it take to process an order?

Once your order has been placed it may take up to 2 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow up to 2 business days for your order to be processed and dispatched. Please allow up to 4 business days for dispatch of all monogramming orders.

Please note this can take longer during sale or busy periods.

How can I track my order?

When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here and you will also be sent updates about your delivery via Australia Post. Please allow up to 24 hours from receiving the dispatch email for your tracking information.

Do I need to be home to receive my parcel?

If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Australia Post collection point to sign for, click here to find your local Australia Post collection point. Unfortunately we cannot be held responsible for any lost or stolen parcels.

Can I change my shipping address?

If your order has not yet been dispatched, please call us on +61 3 9645 6346 or email us at info@kikki-k.com with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.

If you have any further questions about Australian delivery please feel to Contact Us.