Welcome a world of organisation with your gorgeous new kikki.K Planner, covered by our one-year limited warranty.
About Your Warranty
Our Planners are made from quality materials and constructed with the utmost care. In the unlikely event that you experience an issue, which relates to the craftsmanship or materials used, your purchase is covered under warranty. We encourage you to first contact our Customer Care Team.
Our team are available to take your call 9am – 5pm Monday to Friday AEST. If you’d like to email us, our team will work hard to respond to your e-mail within the next business day.
Phone: +61 3 9626 9521
We can assist you in determining whether the product’s alleged defect is covered under our warranty. If it is, simply pop into a kikki.K store and one of our team members will be glad to help you.
For purchases made online or if you cannot get to a store, please email us at email@example.com. Please include a brief description summarising the issue and an image clearly showing the alleged defect, as well as your contact details.
If the item is deemed faulty, defective or not of acceptable quality, at your election we will either repair or replace it, or offer a refund. If you elect a replacement, we will make every effort to replace your kikki.K Planner with a comparable style. As we are always looking to delight our guests with new and innovative designs, we cannot guarantee the same Planner will always be available. In case we cannot replace the exact Planner, you will be able to select your new Planner from options provided by the Guest Experience Team.
Our one-year limited warranty does not cover the following:
- Normal wear and tear (i.e. worn edges, creases and scuffs due to normal use, general wearing of leather)
- Improper handling of binder rings
- Damage as a result of an accident or misuse
- Slight changes over time to Planner covers (scuffs, scratches, etc.)
This warranty is in addition to any rights you may have under your country’s consumer law and does not exclude any consumer guarantees.
Your kikki.K Planner is handmade with love, so no two planners are the same. To continue loving your kikki.K Planner for years to come, it’s best to avoid prolonged exposure to the elements or placing your planner on harsh surfaces as this may scratch or damage the exterior.
To keep it clean, simply wipe with a damp cloth.