Delivery Information

Yes. We currently deliver to addresses in Australia, New Zealand, and Singapore, Bahrain, Belgium, Brunei, Canada, China, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, Jersey, Luxembourg, Netherlands, Norway, Oman, Portugal, Qatar, Saudi Arabia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Arab Emirates and United Kingdom. To our United States of America Customer: We’re temporarily not delivering to the United States. For any queries, please contact our Customer Service team. We apologise for any inconvenience caused.

We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly. If it is necessary to enter your address in your localized language, for example in Cyrillic or Pinyin, please ensure that both are entered in the shipping address field.

This means we’re busy packaging your order and preparing it for dispatch. Most orders are dispatched within 2-7 business days.

Once your order has been placed it may take between 2 - 7 business days for your order to be processed and dispatched. If you place an order on a weekend, please allow an additional 2 business days for your order to be processed and dispatched. Please allow up to 7 business days for dispatch of all monogramming orders. Please note this can take longer during sale or busy periods.

When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website and you will also be sent updates about your delivery via Australia Post. Please allow up to 24 hours from receiving the dispatch email for your tracking information.

If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Australia Post collection point to sign for. Please visit the Australia Post website to find your local Australia Post collection point. Unfortunately we cannot be held responsible for any lost or stolen parcels.

If your order has not yet been dispatched, please call us on +61 3 9626 9521 or submit a query here with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.

During popular sales and promotions kikki.K Online may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.

During popular sales and promotions, we may be unable to dispatch your order in full because one or more products are out of stock as we prepare to dispatch your order. If this occurs, you will receive an email notification about the out of stock product(s) and an automatic refund to your payment method(s) used.