Refund & Exchange Policy
Shop with confidence knowing you can return your kikki.K purchase within 30 days. Conditions apply.
Please ensure that you review the updated Refund & Exchange Policy:
In addition to you statutory rights, we offer the following options if you wish to return an item because you changed your mind or purchased an incorrect size and the product doesn't fit.
For any full priced product purchased in-store we will offer an exchange, credit note or refund, within 30 days of purchase. Sale and outlet products purchased in-store, are available for exchange only.
Online purchases for both full price and sale products can be returned in-store for an exchange, gift-card or refund. In-store purchases can not be returned online to our warehouse.
For all returns, the original receipt or proof of purchase will need to be provided, and the product(s) must be in their original condition with tags attached.
Returns cannot be offered on Monogrammed items, gift-cards, facemasks, hosiery, underwear, swimwear and jewellery.
Purchases made using a gift card, pre-paid Visa or Mastercard, will be available for in-store exchange, or alternatively the funds can be re-issued on a company branded gift card. Nothing in this policy is intended to detract from your statutory rights that may apply if there is a problem with a product.
By Post
If you purchased a product online, you can post the item/s you would like to return directly to our address as listed below with a completed Return Form and we will contact you as soon as it arrives back to our warehouse.
kikki.K Returns
PO Box 2112
Sunshine West, VIC
Australia
8438
Please note, the cost of return postage is at your own expense and you will not be refunded for the cost of your return. We unfortunately cannot accept responsibility for items that are lost or damaged by your courier when being returned. We recommend keeping a copy of your tracking number in case you need to follow up.
In-Store
If you purchased a product in-store you will need to return it to your nearest kikki.K store.
Please note: AfterPay purchases cannot be returned or exchanged in store.
Faulty Item?
If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time.