Thanks for being a kikki.K lover and shopping with us. Your privacy is important to us, so we acknowledge and are committed to protecting your privacy, as well as that of other third parties who provide personal data to us. The following Privacy Policy outlines the information we collect about you, how we use the information and the choices you have to review or restrict this. By using any of our services, you confirm you have agreed to our Terms and Conditions and read and understood this Privacy Policy.

Scope of Our Privacy Policy

Our Privacy Policy explains how we gather information about you and how we may store, maintain and use that information.

Who are we?

When we refer to ‘we’ ‘our’ or ‘us’ that means kikki.K Pty Ltd and any wholly owned subsidiaries. Our headquarters are in Australia but we operate and have offices in Singapore, Hong Kong, Philippines, New Zealand and the United States of America and our online store operates worldwide.

Personal data we collect

When we say “personal information” or “personal data” we mean identifiable information about you like your name, e- , address, telephone number, payment information, support queries, community comments and so on. If you can’t be identified, then this Privacy Policy doesn’t apply.

When do we collect your personal data?

When you visit our website, stores or use our services, we collect personal data. We do this in the following ways: Information you provide us directly for example:

• Making customer purchases
• Registering for a kikki.K Workshop
• Accepting customer orders
• Processing payments
• Arranging product holds
• Creating an account
• Accepting gift voucher payments
• Joining our membership/subscribing to receive emails
• During conversations with our team members;
• When you communicate with us directly (by email, telephone, direct mail or any other means);
• When you interact with us by using devices within our stores; or
• If you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.

Please see the table below for examples about what we collect and why:

We may also collect personal data about you from third parties, for example:
If you are a candidate for employment, we may collect information about you from your nominated referees, where you have authorised us to do so.

We also collect information automatically, for example when you visit our website like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on.

This information helps us get a better understanding of how you are using our website and services so we can continue to provide the best experience possible. Some of this information is collected using cookies and similar tracking technologies.

How we use your data

The primary purpose for our use of your data is to operate our websites, provide you with our services in store and online and to manage our relationship with you. We also use your personal data for other purposes which may include the following:

• to provide you with products and services that you have requested from us
• to answer your questions and provide you with information or advice
• to communicate and market, including providing you with information about products and services, special offers, discounts, competitions and events which might interest you and in accordance with your marketing preferences
• to display targeted advertising to you online – through our own websites or through third party websites and their platforms
• operational communications like changes to our website and services
• to enhance our website and services
• to protect you so that we can detect and prevent any fraudulent or malicious activity
• to analyise, aggregate and report
• to produce aggregated and anonymised analytics and reports which we may share publicly or with third parties

If we are unable to collect your personal data

If we are unable to collect your personal data, some or all of the following may occur:

• We may be unable to provide products or services to you, to the requested standard or at all;
• We may be unable to communicate with you to provide information about products and services that you have purchased from us, or may intend to purchase in the future;
• We may be unable to tailor the content of our marketing communications to suit your preferences;
• Your experience when interacting with us may be delayed or not as efficient as you may expect;
• If you are a candidate for employment, we may not be able to process your application for a position at kikki.K.

Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit online. We do not use cookies to store personal data, or to disclose information to third parties. We use temporary (session cookies) to check whether you are logged in or if you put an item in your shopping bag. We use customer preference cookies to make sure your shopping experience is as seamless as possible by remembering your preferences like your location.

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 33 months. We also use third-party cookies for remarketing through our website or other social media channels. Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Any tracking done by Google through cookies and other mechanisms is subject to Google's own privacy policies. Information about how you can opt out of Google's use of cookies can be found by visiting Google's Ads Settings.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit in the future. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

How we hold your personal data

We may hold your personal data in either electronic or hard copy form. If you provide information to us electronically, we retain this information in our computer systems and databases. This includes computer software programs, internet servers and hosted internet solutions provided by third parties. If you provide information to us in hard copy (paper), this information is disposed of once it has been transferred to our electronic files.

We will hold your information for as long as you have your account, the amount of time we need to provide you with the products or service you have requested, or the amount of time that is needed to provide you with support related issues. We might also retain information for a longer period if it is needed to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse and enforce our terms and conditions.

If you chose to unsubscribe from receiving emails from kikki.K, please unsubscribe using the link provided at the bottom of an email sent to you and follow the prompts. This will unsubscribe you from receiving emails in our systems, however it will not remove the details you have provided kikki.K from our systems. If you would like to have all your details removed from our systems, please contact info@kikki-k.com and request for your details to be deleted from our systems (unless we need to retain it for the purposes set out in this Privacy Policy).

How we keep your data safe

We understand the importance of your personal data and have a Data Security Policies in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. Our Data Security Policies are available on request.

How we share your data

We do not sell any of your personal data, this includes your name, address and email address. However, your personal data may be disclosed to any of the following:

• our employees, contractors or service providers, to the extent reasonably necessary to fulfill our obligations to you. This may include internet service providers, IT systems administrators, mailing houses, couriers, payment processors, and data entry service providers;
• professional service providers, suppliers and other third parties with whom we have commercial relationships, for business, marketing, online marketing and retargeting and related purposes and our business advisors, including lawyers, accountants or other professional service providers, to the extent reasonably required
• if required by law, to any person authorised by such law. This may include the police service, ambulance service, or government departments or regulators within Australia in connection with law enforcement activities.

Where applicable information is shared with a third party, these third parties are obliged to observe the confidential nature of such information and are prohibited from using any or all this information other than for the purpose for which it was provided.

International Data Transfers

When we share data, it may be transferred to, and processed in, countries other than the country you live in. These countries may have laws different to what you’re used to. Some of our associated companies with whom we share personal data may also be located overseas. These associated companies will often be subject to privacy and confidentiality obligations dictated by laws in their own jurisdictions.

We take reasonable steps to ensure that the overseas recipient does not breach relevant privacy law or principles.

Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Direct Marketing Communications

We may send you direct marketing communications and information about products and services offered by us via email, SMS, Social Media, or regular mail. If you have indicated a preference for a method of communication, we will endeavor to use that method wherever practical to do so.

We do not provide your personal data to any other organizations for the purposes of direct marketing. You may opt out of receiving marketing communications at any time by responding via the channel in which you received the marketing communication or by contacting us at info@kikki-k.com.

You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received. Please note that this might take a few days for our systems to be updated. If you do choose to stop receiving marketing messages, we will still contact you in relation to service communications such as online purchase order updates.

How you may access your personal data

You may access your personal data held by kikki.K by making a request to us.

Email: info@kikki-k.com
Phone: +61 3 9645 6346
Mail: kikki.K, 54 Park West, Derrimut VIC 3429 AUSTRALIA

Normally we will provide a record of your personal data to you via email and we will not charge a fee. If your request is unlawful or may interfere with the privacy of others, we may reasonably refuse to provide access to your personal data.

Correction of your personal data

If you would like us to update or amend your personal data, please contact us and we will make the requested amendments. We may ask you to verify your identity through full name, date of birth and email address to ensure that personal data we hold is not improperly accessed.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to continue to provide marketing and information to you as an ongoing customer or to comply with applicable legal, tax or accounting requirements). If we no longer need your information, we will make sure it’s deleted or anonymized.

Candidate for employment

If you are a candidate for employment, you may alternatively contact (email) in relation to this Privacy Policy or to access, update or amend your personal data. If you are a current or former employee and have a query about your personal data, please contact the People Team via peoplesupport@kikki-k.com.

Correction of your personal data

If you would like us to update or amend your personal data, please contact us and we will make the requested amendments. We may ask you to verify your identity through full name, date of birth and email address to ensure that personal data we hold is not improperly accessed.

Your Rights

You have the right to be informed about how your personal data is being used and the right to access the personal data that we hold about you. You also have the right to request the correction of inaccurate information we hold about you and the right to request that we delete any data related to you or to stop processing or collecting your data.

You also have the right to stop any direct marketing messages we might send and to request the transfer of your data to yourself or another provider. You have the right to complain to your data protection regulator.

Privacy Complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact our Privacy Officer (contact details below).

All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done.

You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint. Once you have submitted your complaint, we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws.

If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Officer is unable to address your complaint. If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution.

During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint. We will endeavor to respond to you, using your preferred contact method if you have indicated one, always promptly and to offer a practical solution which is consistent with our legal obligations.

Couriers Please tracking emails

By shopping with kikki.K, you agree to receive emails from https://www.couriersplease.com.au/ system. You will receive a series of emails from Couriers Please which provides updates on the progress of your order delivery. You can unsubscribe from these emails at any time via the link in the email.

If you have any concerns about these emails, please contact our Guest Experience Team at info@kikki-k.com or call +61 3 9645 6346.

Contacting us

If you would like to contact us in relation to this Privacy Policy, data protection or your personal data please contact us at:

Email: info@kikki-k.com
Mail: The Privacy Officer kikki.K Pty Ltd PO Box 107 Albert Park VIC 3206

This privacy policy is current at the date below. We may update our Privacy Policy from time to time. Please contact us using the contact information above if you would like an updated version of our Privacy Policy.

Last update of this policy: 23/5/2018

If you have any questions, please call us on +61 3 9645 6346 or email info@kikki-k.com.